More titbits from the Student IT survey

When asked "How important is it that the University provides the following services for students?" The most important service is University email account, with 90% saying this is very important. After that ResNet, Public Computers, & Printing all have 78 or 79% of students rating them very important.

ResNet is the most highly rated service, with 85% saying the service is excellent or good (excluding those with no opinion). After that Laptop Clinics, Portal, Email, Help Desk & Electronic Library Resources all rate above 70% on the same measure.

Out of nine possible suggested new services, the most requested were

• Access student filestore from anywhere over the web,
• Audio or video recordings of lectures,
• An email address you take with you when you graduate.

Awareness of the Student Laptop Clinic, 24 hour Help Desk & IT Skills training is poor (around a third of students know about them)

98% of our students own at least one computer. 91% of these are portables of some sort. 11% of computers are Macs, 89% are Windows systems.